PZ HTL SA provides services of liquid dispensers: warranty and post-warranty repair and calibration and guarantees the availability of spare parts for 5 years after completion of their production. PZ HTL S.A. and authorized distributors accepts all HTL equipment for servicing.
Pipette calibration during the warranty period are treated as post-warranty services. The Quality Certificate is issued for each calibrated pipette as a result of the calibration.
Non-warranty repairs are granted a 12-month warranty service (confirmed on the Warranty Card).
Claim Form is necessary for admission a pipette to the Service. The completed Claim Form must be supplied with a device and send to the Service. Fulfilment of the “Declaration of decontamination” is particularly important and should provide following information:
– conditions under which the product has been used (type of research or a list of applied solutions)
– a type of laboratory sterilization
– a statement confirming that the product is cleaned properly
NOTE! Before you send a product, make sure that the product can be safely returned and it is not a threat to the public because of contamination with dangerous reagents (chemicals, radioactive materials, microbiological). Before shipping the product should undergo appropriate decontamination. It should be safely and tightly packed. Fully filled Claim Report is the essential requirement to accept instrument for service.
A report form should consist of the following information:
– customer or distributor contact data
– description of the item, service type and claim